Returns & Exchanges

We want you to be happy with your tote. Here is exactly how that works.

If something is wrong with your order

If your tote arrives damaged, flawed, or is not what you ordered, email us at info@vsteiler.com within 30 days of delivery. Include your order number and a photo of the problem. We will replace it or refund you — your choice — and you will not pay anything extra.

If you simply changed your mind

Each tote is made to order for you, so we are not able to take it back just because you changed your mind. Please check the color and the details on the product page before you order. If you are unsure about anything, ask us first at info@vsteiler.com — we would rather answer a question than have you receive something you do not want.

Wrong address

If a parcel comes back to us because the address was incomplete or incorrect, we will contact you and arrange a reshipment. A second shipping charge may apply.

Looking after your tote

Spot clean, or hand wash in cold water and let it air dry. Do not bleach and do not tumble dry.